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Salesforce Certified Customer Support Engineer
A company is looking for a Customer Support Engineer, Tier 1. Key Responsibilities Act as the primary contact for customer technical support, ensuring urgency and ownership in interactions Utilize Salesforce Service Cloud to manage incoming support cases and resolve customer issues Validate customer-reported bugs, create tickets in Jira, and recommend product enhancements Required Qualifications Experience with SaaS products, particularly CRM or CX products, is preferred Salesforce Admin (201) Certification is required Technical proficiency with a quick aptitude for learning new technologies Availability during US Pacific or Mountain time business hours Experience as a Salesforce Administrator or Business Analyst is preferred
A company is looking for a Customer Support Engineer, Tier 1.
Key Responsibilities
Act as the primary contact for customer technical support, ensuring urgency and ownership in interactions
Utilize Salesforce Service Cloud to manage incoming support cases and resolve customer issues
Validate customer-reported bugs, create tickets in Jira, and recommend product enhancements
Required Qualifications
Experience with SaaS products, particularly CRM or CX products, is preferred
Salesforce Admin (201) Certification is required
Technical proficiency with a quick aptitude for learning new technologies
Availability during US Pacific or Mountain time business hours
Experience as a Salesforce Administrator or Business Analyst is preferred
