Customer Operations Specialist

A company is looking for a Customer Operations Specialist to provide exceptional support to customers in a remote setting. Key Responsibilities Ensure customer satisfaction by addressing inquiries and complaints with empathy and professionalism Provide timely support through various channels, including chat, email, and phone, while collaborating with internal teams Maintain and enhance Standard Operating Procedures (SOPs) and the customer Knowledge Base to improve service efficiency Required Qualifications 2+ years of technology customer support experience Experience in technology or automotive industries preferred Proficient in computer software and Microsoft Office applications Basic knowledge of automobile terminology and sales documentation is a plus Bachelor's degree or equivalent experience preferred

Jun 13, 2025 - 16:50

A company is looking for a Customer Operations Specialist to provide exceptional support to customers in a remote setting. Key Responsibilities Ensure customer satisfaction by addressing inquiries and complaints with empathy and professionalism Provide timely support through various channels, including chat, email, and phone, while collaborating with internal teams Maintain and enhance Standard Operating Procedures (SOPs) and the customer Knowledge Base to improve service efficiency Required Qualifications 2+ years of technology customer support experience Experience in technology or automotive industries preferred Proficient in computer software and Microsoft Office applications Basic knowledge of automobile terminology and sales documentation is a plus Bachelor's degree or equivalent experience preferred