Pharmacy Technician Advocate

A company is looking for a Member Advocate who is passionate about helping others and delivering exceptional customer service. Key Responsibilities Serve as the primary source of information for members, pharmacies, and physicians via phone, email, and chat Resolve inquiries and issues related to claims processing and eligibility, while documenting engagement outcomes Collaborate with other departments to improve the overall member, physician, and pharmacy experience Required Qualifications Minimum of 1 year of customer service experience Strong proficiency in Microsoft Office products Willingness to obtain certification as a pharmacy technician within one year of hire Flexibility with scheduling, including rotating Saturdays and evening shifts Reliability and punctuality

Feb 12, 2025 - 15:46

A company is looking for a Member Advocate who is passionate about helping others and delivering exceptional customer service. Key Responsibilities Serve as the primary source of information for members, pharmacies, and physicians via phone, email, and chat Resolve inquiries and issues related to claims processing and eligibility, while documenting engagement outcomes Collaborate with other departments to improve the overall member, physician, and pharmacy experience Required Qualifications Minimum of 1 year of customer service experience Strong proficiency in Microsoft Office products Willingness to obtain certification as a pharmacy technician within one year of hire Flexibility with scheduling, including rotating Saturdays and evening shifts Reliability and punctuality