Technical Operations Manager

A company is looking for a Technical Operations Manager. Key Responsibilities Guide operational excellence for technology delivery and generate SLA/Operational reports Oversee day-to-day production support and manage issue resolution for core administrative systems Lead customer calls and coordinate with offshore teams while managing a team of associates Required Qualifications Minimum of 6 years' experience in a mid to large size production support environment Bachelor's degree or higher in business or a related field Experience managing projects and tasks in a technical support role Familiarity with ITIL practices and software delivery Experience in healthcare operations, particularly in enrollments, claims, and payments

Jun 7, 2025 - 04:10

A company is looking for a Technical Operations Manager. Key Responsibilities Guide operational excellence for technology delivery and generate SLA/Operational reports Oversee day-to-day production support and manage issue resolution for core administrative systems Lead customer calls and coordinate with offshore teams while managing a team of associates Required Qualifications Minimum of 6 years' experience in a mid to large size production support environment Bachelor's degree or higher in business or a related field Experience managing projects and tasks in a technical support role Familiarity with ITIL practices and software delivery Experience in healthcare operations, particularly in enrollments, claims, and payments