Contact Center Care Coordinator

A company is looking for a Contact Center Care Coordinator to join their Resource Team. Key Responsibilities Ensure a positive patient experience by focusing on satisfaction and resolution Respond to customer inquiries via phone, email, and chat in a timely manner Document customer interactions and follow up to ensure issues are resolved Required Qualifications High school graduate or equivalent Two years of experience in a call center-related role Proven work experience in a customer service role Relevant training in call center or contact center environments Previous healthcare experience and familiarity with medical terminology

Jun 13, 2025 - 06:50

A company is looking for a Contact Center Care Coordinator to join their Resource Team. Key Responsibilities Ensure a positive patient experience by focusing on satisfaction and resolution Respond to customer inquiries via phone, email, and chat in a timely manner Document customer interactions and follow up to ensure issues are resolved Required Qualifications High school graduate or equivalent Two years of experience in a call center-related role Proven work experience in a customer service role Relevant training in call center or contact center environments Previous healthcare experience and familiarity with medical terminology