Help Desk Agent

A company is looking for a Help Desk Agent to provide technical support in a remote setting. Key Responsibilities Support clients with commercial credit card programs through phone, email, and chat Troubleshoot client issues to determine root causes and appropriate resolutions Collaborate closely with account management teams in a team-oriented support environment Required Qualifications High School Diploma or equivalent Two to three years of experience as a help desk representative over the phone Experience in hardware and software technical support General knowledge of telecommunications equipment and systems Proficient in Microsoft Office applications

Jun 11, 2025 - 14:50

A company is looking for a Help Desk Agent to provide technical support in a remote setting. Key Responsibilities Support clients with commercial credit card programs through phone, email, and chat Troubleshoot client issues to determine root causes and appropriate resolutions Collaborate closely with account management teams in a team-oriented support environment Required Qualifications High School Diploma or equivalent Two to three years of experience as a help desk representative over the phone Experience in hardware and software technical support General knowledge of telecommunications equipment and systems Proficient in Microsoft Office applications