Member Experience Specialist

A company is looking for a Member Experience Specialist - Remote. Key Responsibilities Provide timely and professional customer support for billing and technical inquiries Guide members through investment rollovers and transfers while ensuring high-quality interactions Collaborate with the team to analyze member experiences and propose improvements Required Qualifications 2-3 years of experience in technical support within the financial services industry Analytical and data-oriented approach to problem-solving Strong work ethic with a focus on delivering quality results Tech-savvy with a willingness to learn new tools and systems Flexibility and availability to work in a start-up environment

Jun 12, 2025 - 21:40

A company is looking for a Member Experience Specialist - Remote. Key Responsibilities Provide timely and professional customer support for billing and technical inquiries Guide members through investment rollovers and transfers while ensuring high-quality interactions Collaborate with the team to analyze member experiences and propose improvements Required Qualifications 2-3 years of experience in technical support within the financial services industry Analytical and data-oriented approach to problem-solving Strong work ethic with a focus on delivering quality results Tech-savvy with a willingness to learn new tools and systems Flexibility and availability to work in a start-up environment