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Senior Software Support Engineer
A company is looking for a Senior SW Support Engineer in Genesys - Remote. Key Responsibilities Provide support for P1 and P2 issues, including outage management and root cause analysis Monitor systems and set up alerts for proactive issue resolution, while collaborating with development teams Mentor L1 and L2 teams, and design reporting to analyze functionality Required Qualifications Undergraduate degree or equivalent experience 5+ years of IT experience with production support skills 5+ years of experience with Genesys Engage 2+ years of experience with Cloud CX/Amazon Connect Experience with digital channels and SIP server messaging
A company is looking for a Senior SW Support Engineer in Genesys - Remote.
Key Responsibilities
Provide support for P1 and P2 issues, including outage management and root cause analysis
Monitor systems and set up alerts for proactive issue resolution, while collaborating with development teams
Mentor L1 and L2 teams, and design reporting to analyze functionality
Required Qualifications
Undergraduate degree or equivalent experience
5+ years of IT experience with production support skills
5+ years of experience with Genesys Engage
2+ years of experience with Cloud CX/Amazon Connect
Experience with digital channels and SIP server messaging