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Senior Software Support Engineer
A company is looking for a Senior Software Support Engineer to provide technical support and maintain contact center operations in a remote setting. Key Responsibilities Provide support for P1 and P2 issues and manage outages Collaborate with L2 resources for Root Cause Analysis (RCA) and mentor L1 and L2 teams Monitor system changes, assess impacts, and recommend upgrades for telephony products Required Qualifications Undergraduate degree or equivalent experience 5+ years of IT experience with production support skills 5+ years of experience with Genesys Engage 2+ years of experience with Cloud CX/Amazon Connect Experience with digital channels like Chat and Callback (GMS)
A company is looking for a Senior Software Support Engineer to provide technical support and maintain contact center operations in a remote setting.
Key Responsibilities
Provide support for P1 and P2 issues and manage outages
Collaborate with L2 resources for Root Cause Analysis (RCA) and mentor L1 and L2 teams
Monitor system changes, assess impacts, and recommend upgrades for telephony products
Required Qualifications
Undergraduate degree or equivalent experience
5+ years of IT experience with production support skills
5+ years of experience with Genesys Engage
2+ years of experience with Cloud CX/Amazon Connect
Experience with digital channels like Chat and Callback (GMS)
