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Service Desk Analyst
A company is looking for a Service Desk Analyst to provide technical support for end users in Manila, Philippines. Key Responsibilities Provide white-glove, End User Service Desk Support via phone, email, and chat Manage incidents and requests within the ServiceNow, Freshservice, or Zendesk ticketing systems Provide remote hardware support for various devices and perform software/application support Required Qualifications CompTIA A+ certification Experience supporting Microsoft 365, Windows 10, and Active Directory 1+ year Mac OS experience 2-3 years of progressive experience in a Technical Support role College or technology school degree preferred
A company is looking for a Service Desk Analyst to provide technical support for end users in Manila, Philippines.
Key Responsibilities
Provide white-glove, End User Service Desk Support via phone, email, and chat
Manage incidents and requests within the ServiceNow, Freshservice, or Zendesk ticketing systems
Provide remote hardware support for various devices and perform software/application support
Required Qualifications
CompTIA A+ certification
Experience supporting Microsoft 365, Windows 10, and Active Directory
1+ year Mac OS experience
2-3 years of progressive experience in a Technical Support role
College or technology school degree preferred