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Service Desk Analyst
A company is looking for a Service Desk Analyst to provide technical support and customer service to its user base. Key Responsibilities: Respond efficiently to end-user inquiries via tickets and phone calls Provide remote 1st line technical support and collaborate with IT teams Adhere to ITIL best practices for incident and request management while maintaining ticket updates Required Qualifications: 1+ years of experience in a Service Desk environment Strong knowledge of Active Directory and virtualization technologies Experience with video conferencing software, including Microsoft Teams ITIL Foundation Certification or willingness to obtain within the first year Demonstrable technical support expertise, including familiarity with Windows and basic networking principles
A company is looking for a Service Desk Analyst to provide technical support and customer service to its user base.
Key Responsibilities:
Respond efficiently to end-user inquiries via tickets and phone calls
Provide remote 1st line technical support and collaborate with IT teams
Adhere to ITIL best practices for incident and request management while maintaining ticket updates
Required Qualifications:
1+ years of experience in a Service Desk environment
Strong knowledge of Active Directory and virtualization technologies
Experience with video conferencing software, including Microsoft Teams
ITIL Foundation Certification or willingness to obtain within the first year
Demonstrable technical support expertise, including familiarity with Windows and basic networking principles
