Technical Support Engineer

A company is looking for a Technical Support Engineer to provide advanced technical support and solutions to customers. Key Responsibilities Analyze customer issues and diagnose complex technical problems Coordinate multi-department escalations and provide insights during remote sessions Review production performance and collaborate with internal teams for issue resolution Required Qualifications and Education Bachelor's or master's degree in a technical discipline (work experience may be considered) 3-5 years of experience in a technical support role Understanding of REST APIs and experience with logs analysis Basic knowledge of C++, Java, and HTTP protocols Familiarity with database architecture and operating systems

May 19, 2025 - 17:40

A company is looking for a Technical Support Engineer to provide advanced technical support and solutions to customers. Key Responsibilities Analyze customer issues and diagnose complex technical problems Coordinate multi-department escalations and provide insights during remote sessions Review production performance and collaborate with internal teams for issue resolution Required Qualifications and Education Bachelor's or master's degree in a technical discipline (work experience may be considered) 3-5 years of experience in a technical support role Understanding of REST APIs and experience with logs analysis Basic knowledge of C++, Java, and HTTP protocols Familiarity with database architecture and operating systems