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Voice Technology Strategy Manager
A company is looking for a Voice Technology, Strategy & Analytics Manager. Key Responsibilities Define, deliver, and manage the lifecycle of voice technology products Manage strategic product vision, discovery, roadmaps, and backlog Collaborate with stakeholders to execute go-to market and communication strategies Required Qualifications Extensive experience in project management and managing senior management expectations Experience in customer journey mapping High expertise in telephony systems such as Avaya, Amazon Connect, Cisco, or Genesys Comprehensive understanding of call center operations and call routing design Familiarity with data querying languages like SQL, MySQL, or R
A company is looking for a Voice Technology, Strategy & Analytics Manager.
Key Responsibilities
Define, deliver, and manage the lifecycle of voice technology products
Manage strategic product vision, discovery, roadmaps, and backlog
Collaborate with stakeholders to execute go-to market and communication strategies
Required Qualifications
Extensive experience in project management and managing senior management expectations
Experience in customer journey mapping
High expertise in telephony systems such as Avaya, Amazon Connect, Cisco, or Genesys
Comprehensive understanding of call center operations and call routing design
Familiarity with data querying languages like SQL, MySQL, or R
