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Advanced Support Technician
A company is looking for an Advanced Technician for Xfinity Home Advanced Support. Key Responsibilities Perform advanced data analysis to resolve service orders and trouble tickets Isolate and resolve complex problems using subject matter expertise Provide operational support and training to field technicians and other employees Required Qualifications High School Diploma / GED 5-7 years of relevant work experience Experience with Trouble Tickets via Remedy and IOP First Call Resolution (FCR) experience in an inbound call center Strong troubleshooting skills in Sales, Billing, and Technical Support
A company is looking for an Advanced Technician for Xfinity Home Advanced Support.
Key Responsibilities
Perform advanced data analysis to resolve service orders and trouble tickets
Isolate and resolve complex problems using subject matter expertise
Provide operational support and training to field technicians and other employees
Required Qualifications
High School Diploma / GED
5-7 years of relevant work experience
Experience with Trouble Tickets via Remedy and IOP
First Call Resolution (FCR) experience in an inbound call center
Strong troubleshooting skills in Sales, Billing, and Technical Support
