Bilingual Member Care Advocate

A company is looking for a Communities Member Care Advocate - Bilingual. Key Responsibilities: Provide administrative, financial, and clinical support to members via phone and chat Advocate for members' healthcare needs, resolving billing issues and navigating benefits Document member interactions and contribute to the provider directory for quality assurance Required Qualifications: Proficiency in English and Spanish with strong writing and verbal skills Bachelor's degree or 2+ years of relevant experience in healthcare or advocacy Familiarity with Google Apps, CRM software, and VoIP phone systems Ability to handle confidentiality and adhere to HIPAA regulations Experience in customer service within a healthcare context is preferred

Jun 11, 2025 - 21:30

A company is looking for a Communities Member Care Advocate - Bilingual. Key Responsibilities: Provide administrative, financial, and clinical support to members via phone and chat Advocate for members' healthcare needs, resolving billing issues and navigating benefits Document member interactions and contribute to the provider directory for quality assurance Required Qualifications: Proficiency in English and Spanish with strong writing and verbal skills Bachelor's degree or 2+ years of relevant experience in healthcare or advocacy Familiarity with Google Apps, CRM software, and VoIP phone systems Ability to handle confidentiality and adhere to HIPAA regulations Experience in customer service within a healthcare context is preferred