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Call Center Operations Supervisor
A company is looking for a Call Center Operations Supervisor to lead a team of Client Support Specialists. Key Responsibilities Lead and develop a team of 20-30 Client Support Specialists to meet performance goals Monitor team performance metrics and provide timely feedback and coaching Resolve escalations and ensure compliance with operational guidelines and policies Required Qualifications High School Diploma; College Degree preferred Minimum of 3 years of demonstrated leadership experience Minimum of 2 years of sales experience, including telemarketing Experience in remote leadership Extensive knowledge of marketing call center operations
A company is looking for a Call Center Operations Supervisor to lead a team of Client Support Specialists.
Key Responsibilities
Lead and develop a team of 20-30 Client Support Specialists to meet performance goals
Monitor team performance metrics and provide timely feedback and coaching
Resolve escalations and ensure compliance with operational guidelines and policies
Required Qualifications
High School Diploma; College Degree preferred
Minimum of 3 years of demonstrated leadership experience
Minimum of 2 years of sales experience, including telemarketing
Experience in remote leadership
Extensive knowledge of marketing call center operations