Call Center Operations Supervisor
A company is looking for a Call Center Operations Supervisor for the overnight shift. Key Responsibilities Supervises Operations Agents to ensure efficient customer service and proper handling of hotel and transportation requests Monitors department activities and enforces quality expectations through coaching and feedback Resolves operational issues and maintains effective communication with client departments to meet expectations Required Qualifications Bachelor's Degree (or equivalent) preferred Two years of experience in call center operations, airline operations control, or crew scheduling Ability to manage, motivate, and develop team members Strong working knowledge of relevant field or discipline Flexibility to work overnight shifts, including holidays and weekends
A company is looking for a Call Center Operations Supervisor for the overnight shift.
Key Responsibilities
Supervises Operations Agents to ensure efficient customer service and proper handling of hotel and transportation requests
Monitors department activities and enforces quality expectations through coaching and feedback
Resolves operational issues and maintains effective communication with client departments to meet expectations
Required Qualifications
Bachelor's Degree (or equivalent) preferred
Two years of experience in call center operations, airline operations control, or crew scheduling
Ability to manage, motivate, and develop team members
Strong working knowledge of relevant field or discipline
Flexibility to work overnight shifts, including holidays and weekends
