Contact Center Associate Lead

A company is looking for a Contact Center Associate 3 (H) to serve as a team lead and assist in various operational tasks. Key Responsibilities: Serve as team lead and subject matter expert, assisting management and supervising staff Handle escalated complaints and ensure team compliance with schedules and quality standards Train new agents and maintain effective communication with patients and healthcare providers Required Qualifications: High School diploma or equivalent Minimum of 3 years of relevant experience General knowledge of office procedures and operations Ability to process and handle confidential information with discretion Any relevant education, certifications, and/or work experience may be considered

Jun 20, 2025 - 14:40

A company is looking for a Contact Center Associate 3 (H) to serve as a team lead and assist in various operational tasks. Key Responsibilities: Serve as team lead and subject matter expert, assisting management and supervising staff Handle escalated complaints and ensure team compliance with schedules and quality standards Train new agents and maintain effective communication with patients and healthcare providers Required Qualifications: High School diploma or equivalent Minimum of 3 years of relevant experience General knowledge of office procedures and operations Ability to process and handle confidential information with discretion Any relevant education, certifications, and/or work experience may be considered