Contact Center Process Owner

A company is looking for a Contact Center Process Owner, responsible for identifying and implementing process improvements within the contact center. Key Responsibilities Research metrics and data to identify trends and process gaps Collaborate with Process Owners to enhance cross-departmental efficiency Ensure procedures are updated and aligned with company goals Required Qualifications Bachelor's degree in Business Administration, Operations Management, or related field Minimum of 3 years of experience in process improvement or a related field Proficient in Microsoft Office Suite Ability to work independently and collaboratively

Jun 10, 2025 - 17:10

A company is looking for a Contact Center Process Owner, responsible for identifying and implementing process improvements within the contact center. Key Responsibilities Research metrics and data to identify trends and process gaps Collaborate with Process Owners to enhance cross-departmental efficiency Ensure procedures are updated and aligned with company goals Required Qualifications Bachelor's degree in Business Administration, Operations Management, or related field Minimum of 3 years of experience in process improvement or a related field Proficient in Microsoft Office Suite Ability to work independently and collaboratively