Customer Advocate

A company is looking for a Customer Advocate I to support Transportation Providers with exceptional customer service and trip coordination. Key Responsibilities Assist Transportation Providers with inquiries, schedules, and trip modifications or cancellations Document complaints, incidents, and provider concerns according to procedures Support documentation of trip corrections, cancellations, and ensure compliance with company policies Required Qualifications High School Diploma or General Education Degree (GED) required Zero (0) plus years of relevant experience or an equivalent combination of education and experience Proficiency with Microsoft Word, Excel, and Outlook Ability to work independently or collaboratively and quickly learn new technology and processes Ability to remain calm under pressure and handle high call volumes with professionalism

May 23, 2025 - 21:40

A company is looking for a Customer Advocate I to support Transportation Providers with exceptional customer service and trip coordination. Key Responsibilities Assist Transportation Providers with inquiries, schedules, and trip modifications or cancellations Document complaints, incidents, and provider concerns according to procedures Support documentation of trip corrections, cancellations, and ensure compliance with company policies Required Qualifications High School Diploma or General Education Degree (GED) required Zero (0) plus years of relevant experience or an equivalent combination of education and experience Proficiency with Microsoft Word, Excel, and Outlook Ability to work independently or collaboratively and quickly learn new technology and processes Ability to remain calm under pressure and handle high call volumes with professionalism