Customer Advocate

A company is looking for a Customer Advocate - Benefits. Key Responsibilities Support customer interactions and troubleshoot urgent issues within the Perform application Educate customers on procedures to enable self-sufficient system usage Document and manage cases, ensuring timely responses and adherence to productivity goals Required Qualifications Bachelor's degree preferred or 4 years of equivalent business experience required 1-2 years of experience in customer support via phone 1-2 years of multi-channel customer service experience Familiarity with HCM software and troubleshooting skills Effective organizational skills in a fast-paced environment

Mar 5, 2025 - 13:15
 0
Customer Advocate
A company is looking for a Customer Advocate - Benefits. Key Responsibilities Support customer interactions and troubleshoot urgent issues within the Perform application Educate customers on procedures to enable self-sufficient system usage Document and manage cases, ensuring timely responses and adherence to productivity goals Required Qualifications Bachelor's degree preferred or 4 years of equivalent business experience required 1-2 years of experience in customer support via phone 1-2 years of multi-channel customer service experience Familiarity with HCM software and troubleshooting skills Effective organizational skills in a fast-paced environment