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Customer Advocate
A company is looking for a Customer Advocate - Benefits. Key Responsibilities Support customer interactions and troubleshoot urgent issues within the Perform application Educate customers on procedures to enable self-sufficient system usage Document and manage cases, ensuring timely responses and adherence to productivity goals Required Qualifications Bachelor's degree preferred or 4 years of equivalent business experience required 1-2 years of experience in customer support via phone 1-2 years of multi-channel customer service experience Familiarity with HCM software and troubleshooting skills Effective organizational skills in a fast-paced environment
A company is looking for a Customer Advocate - Benefits.
Key Responsibilities
Support customer interactions and troubleshoot urgent issues within the Perform application
Educate customers on procedures to enable self-sufficient system usage
Document and manage cases, ensuring timely responses and adherence to productivity goals
Required Qualifications
Bachelor's degree preferred or 4 years of equivalent business experience required
1-2 years of experience in customer support via phone
1-2 years of multi-channel customer service experience
Familiarity with HCM software and troubleshooting skills
Effective organizational skills in a fast-paced environment