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Customer Experience Lead
A company is looking for a Customer Experience Lead. Key Responsibilities Assist customer service team members in responding to inquiries Evaluate information to address customer inquiries and complaints effectively Maintain records of communication and track unresolved complaints Required Qualifications 3+ years of experience in a customer service or administrative role Proficient knowledge of Excel, including formulas, filtering, sorting, and VLOOKUP
A company is looking for a Customer Experience Lead.
Key Responsibilities
Assist customer service team members in responding to inquiries
Evaluate information to address customer inquiries and complaints effectively
Maintain records of communication and track unresolved complaints
Required Qualifications
3+ years of experience in a customer service or administrative role
Proficient knowledge of Excel, including formulas, filtering, sorting, and VLOOKUP