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Customer Experience Lead
A company is looking for a Lead, Customer Experience (Remote). Key Responsibilities Provide customer support and resolve complex issues for members and providers Coordinate problem solving across departments and manage escalations effectively Document all communication and assist in training employees as needed Required Qualifications Associate's Degree or equivalent combination of education and experience 5-7 years of relevant experience Preferred: Bachelor's Degree or equivalent combination of education and experience Preferred: 7-9 years of relevant experience
A company is looking for a Lead, Customer Experience (Remote).
Key Responsibilities
Provide customer support and resolve complex issues for members and providers
Coordinate problem solving across departments and manage escalations effectively
Document all communication and assist in training employees as needed
Required Qualifications
Associate's Degree or equivalent combination of education and experience
5-7 years of relevant experience
Preferred: Bachelor's Degree or equivalent combination of education and experience
Preferred: 7-9 years of relevant experience
