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Customer Experience Team Lead
A company is looking for a Customer Experience Team Lead to manage a remote team delivering exceptional service experiences. Key Responsibilities Lead and coach a team of 10-12 remote customer experience agents, fostering a positive team culture Conduct weekly quality assurance and hold regular one-on-one meetings for feedback and coaching Act as the manager on duty during weekend and evening shifts, ensuring service level agreements are met Required Qualifications Experience in delivering customer service in a fast-paced, multi-channel environment Strong management skills with direct experience managing customer support teams Familiarity with customer support tools and industry KPIs; experience with Zendesk is a plus Data-driven approach with experience in performance monitoring and coaching Ability to work flexible hours, including nights, weekends, and holidays
A company is looking for a Customer Experience Team Lead to manage a remote team delivering exceptional service experiences.
Key Responsibilities
Lead and coach a team of 10-12 remote customer experience agents, fostering a positive team culture
Conduct weekly quality assurance and hold regular one-on-one meetings for feedback and coaching
Act as the manager on duty during weekend and evening shifts, ensuring service level agreements are met
Required Qualifications
Experience in delivering customer service in a fast-paced, multi-channel environment
Strong management skills with direct experience managing customer support teams
Familiarity with customer support tools and industry KPIs; experience with Zendesk is a plus
Data-driven approach with experience in performance monitoring and coaching
Ability to work flexible hours, including nights, weekends, and holidays