Customer Experience Team Lead

A company is looking for a Customer Experience Team Lead to oversee a remote team delivering exceptional service experiences. Key Responsibilities Lead and coach a team of 10-12 remote customer experience agents, fostering a positive team culture Conduct weekly quality assurance and regular one-on-one meetings to provide feedback and coaching opportunities Act as the manager on duty during weekend and evening shifts, ensuring service level agreements are met and issues are escalated appropriately Required Qualifications Experience in delivering customer service in a fast-paced, omnichannel environment Strong management skills with direct experience managing customer support teams Familiarity with customer support tools and reporting, with experience in Zendesk preferred Data-driven mindset with the ability to monitor team performance using reports Comfortable with quality assurance programs and grading agent performance objectively

Jun 10, 2025 - 02:10

A company is looking for a Customer Experience Team Lead to oversee a remote team delivering exceptional service experiences. Key Responsibilities Lead and coach a team of 10-12 remote customer experience agents, fostering a positive team culture Conduct weekly quality assurance and regular one-on-one meetings to provide feedback and coaching opportunities Act as the manager on duty during weekend and evening shifts, ensuring service level agreements are met and issues are escalated appropriately Required Qualifications Experience in delivering customer service in a fast-paced, omnichannel environment Strong management skills with direct experience managing customer support teams Familiarity with customer support tools and reporting, with experience in Zendesk preferred Data-driven mindset with the ability to monitor team performance using reports Comfortable with quality assurance programs and grading agent performance objectively