Customer Success Associate Manager

A company is looking for an Associate Manager, Customer Success for the MM / SMB segment. Key Responsibilities Mentor and develop Customer Success Managers to enhance customer outcomes and identify training needs Implement strategies to improve customer activation, retention, and satisfaction while meeting performance metrics Advocate for team and customer needs by identifying process improvements and collaborating with other departments Required Qualifications 5+ years of experience in customer success or a related role 1-3 years of management experience or proven leadership in mentoring teams Preferred knowledge of real estate Experience engaging with C-level customers to drive business relationships Ability to navigate and lead in a fast-paced, evolving customer success environment

Jun 13, 2025 - 04:20

A company is looking for an Associate Manager, Customer Success for the MM / SMB segment. Key Responsibilities Mentor and develop Customer Success Managers to enhance customer outcomes and identify training needs Implement strategies to improve customer activation, retention, and satisfaction while meeting performance metrics Advocate for team and customer needs by identifying process improvements and collaborating with other departments Required Qualifications 5+ years of experience in customer success or a related role 1-3 years of management experience or proven leadership in mentoring teams Preferred knowledge of real estate Experience engaging with C-level customers to drive business relationships Ability to navigate and lead in a fast-paced, evolving customer success environment