Customer Technical Support Specialist

A company is looking for a Customer Technical Support Specialist to join their Customer Support team. Key Responsibilities: Respond to customer inquiries via email, chat, and phone in a timely and professional manner Troubleshoot and resolve product-related issues, documenting customer interactions and solutions Collaborate with cross-functional teams to relay customer feedback and improve overall customer experience Required Qualifications: Bachelor's degree or equivalent work experience preferred 2 years in a customer-facing or support role, ideally in a SaaS or technology environment Familiarity with help desk software (Zendesk, Intercom, Salesforce Service Cloud) is a plus Experience in a fast-paced, remote-first environment Customer service experience with a strong phone presence

May 22, 2025 - 00:40

A company is looking for a Customer Technical Support Specialist to join their Customer Support team. Key Responsibilities: Respond to customer inquiries via email, chat, and phone in a timely and professional manner Troubleshoot and resolve product-related issues, documenting customer interactions and solutions Collaborate with cross-functional teams to relay customer feedback and improve overall customer experience Required Qualifications: Bachelor's degree or equivalent work experience preferred 2 years in a customer-facing or support role, ideally in a SaaS or technology environment Familiarity with help desk software (Zendesk, Intercom, Salesforce Service Cloud) is a plus Experience in a fast-paced, remote-first environment Customer service experience with a strong phone presence