Dental Customer Service Representative

A company is looking for a Dental Customer Service Representative. Key Responsibilities Answer a high volume of inbound phone calls regarding dental claims, benefits, premiums, and eligibility Provide accurate information and solutions to problems while documenting all aspects of calls Resolve complaints, appeals, and inquiries, ensuring timely follow-up and adherence to service level guidelines Required Qualifications High school diploma or equivalent Prior customer service experience, preferably in a medical/dental office or customer support role Practical knowledge of medical or dental terminology and diagnosis/procedure coding preferred Ability to type a minimum of 25 wpm and proficiency in Microsoft Office applications Must have high-speed internet access and the ability to work independently in a remote environment

Jun 12, 2025 - 02:30

A company is looking for a Dental Customer Service Representative. Key Responsibilities Answer a high volume of inbound phone calls regarding dental claims, benefits, premiums, and eligibility Provide accurate information and solutions to problems while documenting all aspects of calls Resolve complaints, appeals, and inquiries, ensuring timely follow-up and adherence to service level guidelines Required Qualifications High school diploma or equivalent Prior customer service experience, preferably in a medical/dental office or customer support role Practical knowledge of medical or dental terminology and diagnosis/procedure coding preferred Ability to type a minimum of 25 wpm and proficiency in Microsoft Office applications Must have high-speed internet access and the ability to work independently in a remote environment