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IT Service Desk Technician
A company is looking for an IT Service Desk Technician to provide technical support and customer assistance for mobile applications. Key Responsibilities Provide Tier I and II support for various IT service offerings Resolve incoming support tickets efficiently and escalate when necessary Document issues and communicate updates to users regarding ticket status Required Qualifications Experience in service desk support Strong customer service experience Proficiency in logging tickets and data entry Familiarity with mobile iOS and Android support Contract employment type with a focus on remote work
A company is looking for an IT Service Desk Technician to provide technical support and customer assistance for mobile applications.
Key Responsibilities
Provide Tier I and II support for various IT service offerings
Resolve incoming support tickets efficiently and escalate when necessary
Document issues and communicate updates to users regarding ticket status
Required Qualifications
Experience in service desk support
Strong customer service experience
Proficiency in logging tickets and data entry
Familiarity with mobile iOS and Android support
Contract employment type with a focus on remote work
