IT Service Management Manager

A company is looking for a Manager of IT Service Management & Operations to oversee the delivery and support of operational IT services across the enterprise. Key Responsibilities: Develop and implement IT service management and operation strategies aligned with business objectives Monitor service performance metrics and oversee incident management to ensure high-quality service delivery Manage the ServiceNow platform, including its configuration, customization, and maintenance Required Qualifications: Bachelor's degree in Computer Science, Engineering, or Business with an emphasis in Information Technology, or equivalent experience 2 or more years of experience in a leadership role Deep understanding of the ITIL Service Lifecycle model and best practices Proven ability to manage multiple projects in a fast-paced environment Experience in workforce management, including staffing and team development

Jun 11, 2025 - 03:10

A company is looking for a Manager of IT Service Management & Operations to oversee the delivery and support of operational IT services across the enterprise. Key Responsibilities: Develop and implement IT service management and operation strategies aligned with business objectives Monitor service performance metrics and oversee incident management to ensure high-quality service delivery Manage the ServiceNow platform, including its configuration, customization, and maintenance Required Qualifications: Bachelor's degree in Computer Science, Engineering, or Business with an emphasis in Information Technology, or equivalent experience 2 or more years of experience in a leadership role Deep understanding of the ITIL Service Lifecycle model and best practices Proven ability to manage multiple projects in a fast-paced environment Experience in workforce management, including staffing and team development