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Patient Support Specialist
A company is looking for a Patient Support Tier 1 Specialist. Key Responsibilities Handle phone calls, emails, and SMS messages from patients regarding their prescriptions and the PHILRx process Utilize Zendesk to manage ticket and phone queues, and access the knowledgebase for patient inquiries Collaborate with team members and leadership to resolve patient issues and meet performance metrics Required Qualifications Minimum 1 year of customer support experience, preferably in a call center Strong phone presence with exemplary customer service skills Capable of navigating multiple software systems and complex processes Good understanding of computers, hardware, and networks Adaptable to swift changes in a fast-paced environment
A company is looking for a Patient Support Tier 1 Specialist.
Key Responsibilities
Handle phone calls, emails, and SMS messages from patients regarding their prescriptions and the PHILRx process
Utilize Zendesk to manage ticket and phone queues, and access the knowledgebase for patient inquiries
Collaborate with team members and leadership to resolve patient issues and meet performance metrics
Required Qualifications
Minimum 1 year of customer support experience, preferably in a call center
Strong phone presence with exemplary customer service skills
Capable of navigating multiple software systems and complex processes
Good understanding of computers, hardware, and networks
Adaptable to swift changes in a fast-paced environment
