IT Support Manager

A company is looking for an IT Support Manager responsible for managing end user support and technology adoption in a designated region. Key Responsibilities Manage site services support staff and oversee daily operations including incident ticket analysis and coaching Facilitate onboarding and offboarding processes, ensuring adherence to service level agreements Participate in global problem management processes and support continuous improvement initiatives Required Qualifications Bachelor's degree or equivalent experience in a related computing field preferred 7+ years of technical experience in a multi-state corporate environment with a large employee base 5+ years of IT supervisory experience in a corporate setting ITIL Foundation Level certification preferred; additional ITIL certifications are a plus Industry-related technical certificates or similar combinations of education and experience are advantageous

May 20, 2025 - 05:20

A company is looking for an IT Support Manager responsible for managing end user support and technology adoption in a designated region. Key Responsibilities Manage site services support staff and oversee daily operations including incident ticket analysis and coaching Facilitate onboarding and offboarding processes, ensuring adherence to service level agreements Participate in global problem management processes and support continuous improvement initiatives Required Qualifications Bachelor's degree or equivalent experience in a related computing field preferred 7+ years of technical experience in a multi-state corporate environment with a large employee base 5+ years of IT supervisory experience in a corporate setting ITIL Foundation Level certification preferred; additional ITIL certifications are a plus Industry-related technical certificates or similar combinations of education and experience are advantageous