IT Support Technician
A company is looking for a Service Desk Technician II to provide high-quality technical support to a remote workforce. Key Responsibilities: Provide remote support for Windows 10/11 laptops, iPhones, and iPads Troubleshoot and resolve escalated technical support tickets through ServiceNow, maintaining compliance with defined SLAs Provision and configure new hire equipment, manage offboarding tasks, and support mobile connectivity for field-based users Qualifications: 5+ years of IT support experience, including second- or third-tier responsibilities Experience working in healthcare or another highly regulated industry Strong familiarity with Active Directory for user management and access permissions Proficiency with ServiceNow or equivalent ITSM tools Solid understanding of Microsoft Office 365, Windows operating systems, and remote support tools
A company is looking for a Service Desk Technician II to provide high-quality technical support to a remote workforce.
Key Responsibilities:
Provide remote support for Windows 10/11 laptops, iPhones, and iPads
Troubleshoot and resolve escalated technical support tickets through ServiceNow, maintaining compliance with defined SLAs
Provision and configure new hire equipment, manage offboarding tasks, and support mobile connectivity for field-based users
Qualifications:
5+ years of IT support experience, including second- or third-tier responsibilities
Experience working in healthcare or another highly regulated industry
Strong familiarity with Active Directory for user management and access permissions
Proficiency with ServiceNow or equivalent ITSM tools
Solid understanding of Microsoft Office 365, Windows operating systems, and remote support tools
