IT Support Technician

A company is looking for a Service Desk Technician II to provide high-quality technical support to a fully remote workforce. Key Responsibilities: Provide remote support for Windows 10/11 laptops, iPhones, and iPads Troubleshoot and resolve escalated technical support tickets through ServiceNow Provision and configure new hire equipment and manage offboarding tasks Qualifications: 5+ years of IT support experience, including second- or third-tier responsibilities Experience working in healthcare or another highly regulated industry Strong familiarity with Active Directory for user management Proficiency with ServiceNow or equivalent ITSM tools Expertise supporting a broad range of SaaS and on-premise applications

Jun 10, 2025 - 00:30

A company is looking for a Service Desk Technician II to provide high-quality technical support to a fully remote workforce. Key Responsibilities: Provide remote support for Windows 10/11 laptops, iPhones, and iPads Troubleshoot and resolve escalated technical support tickets through ServiceNow Provision and configure new hire equipment and manage offboarding tasks Qualifications: 5+ years of IT support experience, including second- or third-tier responsibilities Experience working in healthcare or another highly regulated industry Strong familiarity with Active Directory for user management Proficiency with ServiceNow or equivalent ITSM tools Expertise supporting a broad range of SaaS and on-premise applications