Medicare Member Engagement Specialist

A company is looking for a Specialist in Medicare Member Engagement. Key Responsibilities Conduct direct outreach to new Medicare members, providing assistance with their plans and benefits Serve as a navigator during the onboarding process, addressing member questions and ensuring a positive experience Log all contacts in a database and participate in member engagement work groups Required Qualifications High School diploma 2 years of experience in customer service, consumer advocacy, or healthcare systems Experience conducting intake, interviews, or research related to consumer or provider issues Basic understanding of managed healthcare systems and Medicare Preferred: Associate's or Bachelor's Degree in Social Work, Human Services, or related field

Jun 21, 2025 - 05:40

A company is looking for a Specialist in Medicare Member Engagement. Key Responsibilities Conduct direct outreach to new Medicare members, providing assistance with their plans and benefits Serve as a navigator during the onboarding process, addressing member questions and ensuring a positive experience Log all contacts in a database and participate in member engagement work groups Required Qualifications High School diploma 2 years of experience in customer service, consumer advocacy, or healthcare systems Experience conducting intake, interviews, or research related to consumer or provider issues Basic understanding of managed healthcare systems and Medicare Preferred: Associate's or Bachelor's Degree in Social Work, Human Services, or related field