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Outbound Customer Service Advocate
A company is looking for an Outbound Customer Service Advocate II. Key Responsibilities Reaches out to members and/or providers for educational or informational purposes Escalates calls when providers are unable to deliver solutions Documents information for quality and performance tracking through CRM applications Required Qualifications High School diploma or GED required 1 - 2 years of related experience preferred Vocational or technical education may be required Experience in a contact center environment preferred May require continuous learning education or on-the-job training
A company is looking for an Outbound Customer Service Advocate II.
Key Responsibilities
Reaches out to members and/or providers for educational or informational purposes
Escalates calls when providers are unable to deliver solutions
Documents information for quality and performance tracking through CRM applications
Required Qualifications
High School diploma or GED required
1 - 2 years of related experience preferred
Vocational or technical education may be required
Experience in a contact center environment preferred
May require continuous learning education or on-the-job training
