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Quality Analyst
A company is looking for a Quality Analyst to join their team in a hybrid role. Key Responsibilities Monitor customer service representatives' skills to ensure quality call handling and accurate documentation Provide feedback on monitored calls and complete daily statistical reports Attend department meetings and report serious infractions in call quality to management Required Qualifications High School Diploma or GED Six months to one year of experience in a call center or related field Basic knowledge of PC applications for word processing and spreadsheets Ability to follow client SOPs and work-related guidance documents
A company is looking for a Quality Analyst to join their team in a hybrid role.
Key Responsibilities
Monitor customer service representatives' skills to ensure quality call handling and accurate documentation
Provide feedback on monitored calls and complete daily statistical reports
Attend department meetings and report serious infractions in call quality to management
Required Qualifications
High School Diploma or GED
Six months to one year of experience in a call center or related field
Basic knowledge of PC applications for word processing and spreadsheets
Ability to follow client SOPs and work-related guidance documents