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Quality Assurance Specialist
A company is looking for a Quality Assurance Specialist who is self-driven and ambitious, capable of working in a high-energy environment. Key Responsibilities Monitor calls for customer satisfaction, compliance, and adherence to processes Conduct live call monitoring and provide performance data to management Evaluate calls for quality assurance and deliver feedback to leadership teams Required Qualifications Associate's Degree in Business or a related field 2-3 years of professional experience Sales experience is a plus Experience with word processing, email, and spreadsheet functions
A company is looking for a Quality Assurance Specialist who is self-driven and ambitious, capable of working in a high-energy environment.
Key Responsibilities
Monitor calls for customer satisfaction, compliance, and adherence to processes
Conduct live call monitoring and provide performance data to management
Evaluate calls for quality assurance and deliver feedback to leadership teams
Required Qualifications
Associate's Degree in Business or a related field
2-3 years of professional experience
Sales experience is a plus
Experience with word processing, email, and spreadsheet functions