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Quality Assurance Specialist
A company is looking for a Quality Assurance Specialist II. Key Responsibilities Monitors and assesses the quality of interactions, systems, and processes to meet established standards Documents and reports on quality performance and remediation efforts for leadership review Identifies improvement opportunities and supports process enhancements for increased efficiency Required Qualifications High School diploma or GED required 1 - 2 years of related experience preferred Experience with quality assurance processes and compliance standards Familiarity with technology used for monitoring customer interactions Ability to assist in training new hires and participate in quality calibration sessions
A company is looking for a Quality Assurance Specialist II.
Key Responsibilities
Monitors and assesses the quality of interactions, systems, and processes to meet established standards
Documents and reports on quality performance and remediation efforts for leadership review
Identifies improvement opportunities and supports process enhancements for increased efficiency
Required Qualifications
High School diploma or GED required
1 - 2 years of related experience preferred
Experience with quality assurance processes and compliance standards
Familiarity with technology used for monitoring customer interactions
Ability to assist in training new hires and participate in quality calibration sessions