Seasonal Customer Support Specialist

A company is looking for a Customer Support Specialist (Seasonal). Key Responsibilities Provide high-quality support to customers across various channels, ensuring timely and effective resolution of issues Troubleshoot and resolve technical issues, guiding customers and escalating complex cases as needed Maintain and update the customer knowledge base, creating and refining articles and FAQs for self-service options Required Qualifications 2+ years of experience in customer support or a similar role, preferably within EdTech or a SaaS environment Experience supporting customers through an omni-channel approach, including chat, phone, and email Familiarity with CRM and support tools (e.g., Zendesk, Salesforce) Knowledge of the education sector, particularly K-12 or higher education Bachelor's degree or equivalent experience in education, business, or a related field

Jun 13, 2025 - 19:20

A company is looking for a Customer Support Specialist (Seasonal). Key Responsibilities Provide high-quality support to customers across various channels, ensuring timely and effective resolution of issues Troubleshoot and resolve technical issues, guiding customers and escalating complex cases as needed Maintain and update the customer knowledge base, creating and refining articles and FAQs for self-service options Required Qualifications 2+ years of experience in customer support or a similar role, preferably within EdTech or a SaaS environment Experience supporting customers through an omni-channel approach, including chat, phone, and email Familiarity with CRM and support tools (e.g., Zendesk, Salesforce) Knowledge of the education sector, particularly K-12 or higher education Bachelor's degree or equivalent experience in education, business, or a related field