Senior Customer Support Specialist
A company is looking for a Financial Edge Customer Support, Senior Specialist. Key Responsibilities Resolve or triage incidents and handle complex non-FCR cases Mentor frontline agents and assist with defect filing and triage meetings Support Team Leads and Managers with projects and initiatives as needed Required Qualifications Knowledge of Financial Edge Experience in a Customer Support Senior level role Diplomatic and tactful in dealing with diverse people Quick learner of new concepts and ideas Proactive in anticipating obstacles and minimizing their impact
A company is looking for a Financial Edge Customer Support, Senior Specialist.
Key Responsibilities
Resolve or triage incidents and handle complex non-FCR cases
Mentor frontline agents and assist with defect filing and triage meetings
Support Team Leads and Managers with projects and initiatives as needed
Required Qualifications
Knowledge of Financial Edge
Experience in a Customer Support Senior level role
Diplomatic and tactful in dealing with diverse people
Quick learner of new concepts and ideas
Proactive in anticipating obstacles and minimizing their impact
