Senior IT Service Management Advisor

A company is looking for a Senior Advisor in IT Service Management. Key Responsibilities Lead the Incident Management process to ensure quick resolution of IT service disruptions Drive the Problem Management process to identify root causes and implement permanent fixes Oversee the Change Management process to assess, approve, and implement changes with minimal risk Required Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field ITIL certification preferred; advanced ITIL certifications are a plus Minimum of 7 years of experience in IT Service Management Proficiency in ITSM tools, particularly Jira Service Management In-depth knowledge of ITIL frameworks and best practices

Jun 13, 2025 - 06:50

A company is looking for a Senior Advisor in IT Service Management. Key Responsibilities Lead the Incident Management process to ensure quick resolution of IT service disruptions Drive the Problem Management process to identify root causes and implement permanent fixes Oversee the Change Management process to assess, approve, and implement changes with minimal risk Required Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field ITIL certification preferred; advanced ITIL certifications are a plus Minimum of 7 years of experience in IT Service Management Proficiency in ITSM tools, particularly Jira Service Management In-depth knowledge of ITIL frameworks and best practices