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Senior Service Delivery Manager
A company is looking for a Senior Service Delivery Manager. Key Responsibilities Acts as a client advocate and coordinates with internal teams to ensure service delivery and client satisfaction Identifies operational risks and opportunities, developing improvement plans based on insights Manages critical client issues and communicates effectively with clients and senior leadership Required Qualifications 5+ years of IT Service Management experience in a client-facing role In-depth knowledge of technologies such as Mainframe, Open Systems, and Virtualization Experience in client relationship management and operational environments Understanding of escalation procedures and incident management related to service delivery Proficient understanding of ITIL principles
A company is looking for a Senior Service Delivery Manager.
Key Responsibilities
Acts as a client advocate and coordinates with internal teams to ensure service delivery and client satisfaction
Identifies operational risks and opportunities, developing improvement plans based on insights
Manages critical client issues and communicates effectively with clients and senior leadership
Required Qualifications
5+ years of IT Service Management experience in a client-facing role
In-depth knowledge of technologies such as Mainframe, Open Systems, and Virtualization
Experience in client relationship management and operational environments
Understanding of escalation procedures and incident management related to service delivery
Proficient understanding of ITIL principles