Technical Services Manager

A company is looking for a Manager, Technical Services to lead its Tier 1 Support team. Key Responsibilities Lead and manage a team of 10+ Tier 1 Technical Service agents Oversee daily operations, including staffing, escalations, and performance management Monitor KPIs and use data to identify trends and drive improvements Required Qualifications 5+ years of experience managing a Technical Services team in a technical support environment Strong understanding of workforce management and scheduling Experience leading large meetings with executive management Proven track record of leveraging data to improve performance Familiarity with G-suite, Office, and other presentation tools; experience with Zendesk, Netsuite, and Salesforce is a plus

Jun 10, 2025 - 17:10

A company is looking for a Manager, Technical Services to lead its Tier 1 Support team. Key Responsibilities Lead and manage a team of 10+ Tier 1 Technical Service agents Oversee daily operations, including staffing, escalations, and performance management Monitor KPIs and use data to identify trends and drive improvements Required Qualifications 5+ years of experience managing a Technical Services team in a technical support environment Strong understanding of workforce management and scheduling Experience leading large meetings with executive management Proven track record of leveraging data to improve performance Familiarity with G-suite, Office, and other presentation tools; experience with Zendesk, Netsuite, and Salesforce is a plus