California Support Specialist

A company is looking for a Support Specialist, Technology Solutions. Key Responsibilities Resolve customer inquiries accurately and in a timely manner, ensuring a positive customer experience Identify and develop comprehensive User Support processes and conduct user account reviews Lead user training sessions and collaborate with cross-functional partners for product improvements Required Qualifications, Training, and Education Minimum of five (5) years of experience in a service-oriented, customer-facing role Minimum of two (2) years of experience utilizing a user support ticketing system Experience supporting iOS and Android mobile applications and troubleshooting web-based applications Familiarity with Agile project management methodologies and tools such as JIRA and Confluence Experience managing projects and developing Key Performance Indicators

May 8, 2025 - 18:13

A company is looking for a Support Specialist, Technology Solutions. Key Responsibilities Resolve customer inquiries accurately and in a timely manner, ensuring a positive customer experience Identify and develop comprehensive User Support processes and conduct user account reviews Lead user training sessions and collaborate with cross-functional partners for product improvements Required Qualifications, Training, and Education Minimum of five (5) years of experience in a service-oriented, customer-facing role Minimum of two (2) years of experience utilizing a user support ticketing system Experience supporting iOS and Android mobile applications and troubleshooting web-based applications Familiarity with Agile project management methodologies and tools such as JIRA and Confluence Experience managing projects and developing Key Performance Indicators