Customer Experience Operations Manager

A company is looking for a Customer Experience Operations Manager to scale support systems and enhance customer service efficiency. Key Responsibilities Collaborate with data teams to ensure reliable data for analysis and decision-making Lead the strategy and operations of AI-powered support tools and manage Zendesk administration Identify data-driven opportunities to optimize the customer support funnel and improve customer experience Required Qualifications 3+ years of experience in support operations at a high-growth SaaS company Deep expertise with Zendesk and advanced skills in Excel/Google Sheets Proven ability to lead cross-functional initiatives and work with multiple stakeholders Experience with AI-based systems and solutions Strong analytical and systems-oriented mindset

Jun 13, 2025 - 18:30

A company is looking for a Customer Experience Operations Manager to scale support systems and enhance customer service efficiency. Key Responsibilities Collaborate with data teams to ensure reliable data for analysis and decision-making Lead the strategy and operations of AI-powered support tools and manage Zendesk administration Identify data-driven opportunities to optimize the customer support funnel and improve customer experience Required Qualifications 3+ years of experience in support operations at a high-growth SaaS company Deep expertise with Zendesk and advanced skills in Excel/Google Sheets Proven ability to lead cross-functional initiatives and work with multiple stakeholders Experience with AI-based systems and solutions Strong analytical and systems-oriented mindset