Customer Operations Lead

A company is looking for a Customer Operations Lead to help scale and improve their support engine. Key Responsibilities Run daily operations of the support team and manage workload balancing Build and maintain SOPs, macros, and internal tools to enhance efficiency Analyze performance trends and coordinate with engineering to resolve high-priority issues Required Qualifications Strong systems thinking and operational instincts Extremely organized and able to manage ambiguous problems Experience in support, business operations, or process-heavy roles is a plus Familiarity with tools like Zendesk, Intercom, or similar is advantageous High ownership mentality and readiness to take initiative

Jun 15, 2025 - 23:50

A company is looking for a Customer Operations Lead to help scale and improve their support engine. Key Responsibilities Run daily operations of the support team and manage workload balancing Build and maintain SOPs, macros, and internal tools to enhance efficiency Analyze performance trends and coordinate with engineering to resolve high-priority issues Required Qualifications Strong systems thinking and operational instincts Extremely organized and able to manage ambiguous problems Experience in support, business operations, or process-heavy roles is a plus Familiarity with tools like Zendesk, Intercom, or similar is advantageous High ownership mentality and readiness to take initiative