Customer Service Systems Analyst

A company is looking for a Customer Service Systems Analyst. Key Responsibilities: Lead the assessment and implementation of new customer service tools and systems Oversee day-to-day management of customer service systems, including troubleshooting and user onboarding Continuously evaluate system performance and identify opportunities for optimization Required Qualifications: 5+ years of relevant experience in systems analysis or administration in a customer service environment Proficiency in managing customer service tools such as CCaaS systems and ticketing platforms Strong analytical skills to translate business requirements into technical solutions Knowledge of industry regulations and security best practices Experience with data analysis and visualization tools is a plus

Jun 20, 2025 - 17:10

A company is looking for a Customer Service Systems Analyst. Key Responsibilities: Lead the assessment and implementation of new customer service tools and systems Oversee day-to-day management of customer service systems, including troubleshooting and user onboarding Continuously evaluate system performance and identify opportunities for optimization Required Qualifications: 5+ years of relevant experience in systems analysis or administration in a customer service environment Proficiency in managing customer service tools such as CCaaS systems and ticketing platforms Strong analytical skills to translate business requirements into technical solutions Knowledge of industry regulations and security best practices Experience with data analysis and visualization tools is a plus