Customer Support Associate Manager
A company is looking for an Associate Manager of Customer Support. Key Responsibilities Manage daily workflow and capacity of Customer Support Specialists, promoting proactive problem-solving Act as an escalation point for complex issues while ensuring service recovery and operational efficiency Conduct regular one-on-ones, support goal setting, and provide feedback for continuous improvement Required Qualifications 3+ years in customer support or customer success, preferably in healthcare or tech 1+ years of experience in supervising or mentoring others, with direct people management preferred Familiarity with workforce data management and support metrics Comfortable in a fast-paced, high-volume environment with evolving priorities Passionate about coaching and developing team members
A company is looking for an Associate Manager of Customer Support.
Key Responsibilities
Manage daily workflow and capacity of Customer Support Specialists, promoting proactive problem-solving
Act as an escalation point for complex issues while ensuring service recovery and operational efficiency
Conduct regular one-on-ones, support goal setting, and provide feedback for continuous improvement
Required Qualifications
3+ years in customer support or customer success, preferably in healthcare or tech
1+ years of experience in supervising or mentoring others, with direct people management preferred
Familiarity with workforce data management and support metrics
Comfortable in a fast-paced, high-volume environment with evolving priorities
Passionate about coaching and developing team members
