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Digital Success Account Manager
A company is looking for a Digital Success Account Manager. Key Responsibilities Drive success across a global portfolio of lower-spend customers using various engagement tactics Monitor customer health and product usage to identify retention risks and growth opportunities Collaborate with internal teams to enhance customer experience and support renewal processes Required Qualifications 1-2 years of experience in a customer-facing or SaaS role Familiarity with systems such as Salesforce, ChurnZero, and Tableau Experience with tech-touch or digital-first customer support approaches Interest in SaaS metrics and customer journey strategies Curious and proactive attitude with a strong work ethic
A company is looking for a Digital Success Account Manager.
Key Responsibilities
Drive success across a global portfolio of lower-spend customers using various engagement tactics
Monitor customer health and product usage to identify retention risks and growth opportunities
Collaborate with internal teams to enhance customer experience and support renewal processes
Required Qualifications
1-2 years of experience in a customer-facing or SaaS role
Familiarity with systems such as Salesforce, ChurnZero, and Tableau
Experience with tech-touch or digital-first customer support approaches
Interest in SaaS metrics and customer journey strategies
Curious and proactive attitude with a strong work ethic
