Director of Customer Operations
A company is looking for a Director of Customer Operations. Key Responsibilities Lead and mentor a high-performing team of managers, ensuring accountability and growth Oversee complex implementations, ensuring timely and quality delivery Collaborate with cross-functional teams to enhance customer experience and operational efficiency Required Qualifications 5+ years of experience managing employees in an Implementation or Project Management environment Proven track record in onboarding Enterprise customers in a customer-facing role Strong relationship-building skills to drive influence across the organization Ability to make decisions in the absence of clear data and adapt to changing business needs Experience in the HR or SaaS space is preferred
A company is looking for a Director of Customer Operations.
Key Responsibilities
Lead and mentor a high-performing team of managers, ensuring accountability and growth
Oversee complex implementations, ensuring timely and quality delivery
Collaborate with cross-functional teams to enhance customer experience and operational efficiency
Required Qualifications
5+ years of experience managing employees in an Implementation or Project Management environment
Proven track record in onboarding Enterprise customers in a customer-facing role
Strong relationship-building skills to drive influence across the organization
Ability to make decisions in the absence of clear data and adapt to changing business needs
Experience in the HR or SaaS space is preferred
