Director of Customer Programs

A company is looking for a Director, Customer & Community Programs to lead and scale customer and community engagement initiatives. Key Responsibilities Design and execute a cohesive customer & community strategy to enhance engagement Launch and scale customer advocacy programs, including advisory boards and storytelling initiatives Partner cross-functionally with marketing, product, and customer success to align programs with business goals Required Qualifications 10+ years of experience in customer marketing, community programs, or customer success Proven success in building customer-facing programs from the ground up Strong program management skills with the ability to execute high-impact initiatives Analytical and metrics-driven approach to measuring program success Experience in B2B SaaS environments is preferred

Jun 12, 2025 - 00:00

A company is looking for a Director, Customer & Community Programs to lead and scale customer and community engagement initiatives. Key Responsibilities Design and execute a cohesive customer & community strategy to enhance engagement Launch and scale customer advocacy programs, including advisory boards and storytelling initiatives Partner cross-functionally with marketing, product, and customer success to align programs with business goals Required Qualifications 10+ years of experience in customer marketing, community programs, or customer success Proven success in building customer-facing programs from the ground up Strong program management skills with the ability to execute high-impact initiatives Analytical and metrics-driven approach to measuring program success Experience in B2B SaaS environments is preferred