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Director of Customer Programs
A company is looking for a Director of Voice of Customer Programs. Key Responsibilities Develop and oversee a holistic Voice of Customer (VoC) program aligned with strategic objectives Design and implement processes to capture and analyze customer feedback across multiple channels Lead cross-functional collaboration to integrate customer insights into business strategies and initiatives Required Qualifications Bachelor's degree in Business, Marketing, Communications, or a related field; Master's degree preferred 10+ years of experience in customer insights or a related function, with at least 5 years in a leadership role Proven track record of developing successful VoC programs in a SaaS or technology environment Strong technical acumen and analytical skills with experience in data analysis tools Competency in customer feedback platforms such as Qualtrics and/or Medallia
A company is looking for a Director of Voice of Customer Programs.
Key Responsibilities
Develop and oversee a holistic Voice of Customer (VoC) program aligned with strategic objectives
Design and implement processes to capture and analyze customer feedback across multiple channels
Lead cross-functional collaboration to integrate customer insights into business strategies and initiatives
Required Qualifications
Bachelor's degree in Business, Marketing, Communications, or a related field; Master's degree preferred
10+ years of experience in customer insights or a related function, with at least 5 years in a leadership role
Proven track record of developing successful VoC programs in a SaaS or technology environment
Strong technical acumen and analytical skills with experience in data analysis tools
Competency in customer feedback platforms such as Qualtrics and/or Medallia