Director of Customer Programs

A company is looking for a Director of Voice of Customer Programs. Key Responsibilities Develop and oversee a holistic Voice of Customer (VoC) program aligned with strategic objectives Design and implement processes to capture and analyze customer feedback across multiple channels Lead cross-functional collaboration to integrate customer insights into business strategies and initiatives Required Qualifications Bachelor's degree in Business, Marketing, Communications, or a related field; Master's degree preferred 10+ years of experience in customer insights or a related function, with at least 5 years in a leadership role Proven track record of developing successful VoC programs in a SaaS or technology environment Strong technical acumen and analytical skills with experience in data analysis tools Competency in customer feedback platforms such as Qualtrics and/or Medallia

Mar 10, 2025 - 15:34
 0
Director of Customer Programs
A company is looking for a Director of Voice of Customer Programs. Key Responsibilities Develop and oversee a holistic Voice of Customer (VoC) program aligned with strategic objectives Design and implement processes to capture and analyze customer feedback across multiple channels Lead cross-functional collaboration to integrate customer insights into business strategies and initiatives Required Qualifications Bachelor's degree in Business, Marketing, Communications, or a related field; Master's degree preferred 10+ years of experience in customer insights or a related function, with at least 5 years in a leadership role Proven track record of developing successful VoC programs in a SaaS or technology environment Strong technical acumen and analytical skills with experience in data analysis tools Competency in customer feedback platforms such as Qualtrics and/or Medallia