Director of Escalation Management
A company is looking for a Director of Escalation Management. Key Responsibilities Build and manage a global team of Technical Escalation Managers Drive escalations and establish cross-functional collaboration to manage and resolve issues Define quarterly goals and track their completion to drive team growth and personal development Required Qualifications Minimum of 2 years managing a global team Proven experience with Cloud native applications/SaaS or big data platforms Demonstrated experience in escalation management BE/B.Tech/MS in Computer Science or equivalent is required Experience with big data and Cloud platforms such as AWS, Azure, or GCP
A company is looking for a Director of Escalation Management.
Key Responsibilities
Build and manage a global team of Technical Escalation Managers
Drive escalations and establish cross-functional collaboration to manage and resolve issues
Define quarterly goals and track their completion to drive team growth and personal development
Required Qualifications
Minimum of 2 years managing a global team
Proven experience with Cloud native applications/SaaS or big data platforms
Demonstrated experience in escalation management
BE/B.Tech/MS in Computer Science or equivalent is required
Experience with big data and Cloud platforms such as AWS, Azure, or GCP
