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Director of Implementation
A company is looking for a Director of Implementation (Customer Success, SaaS). Key Responsibilities Manage the implementation team to ensure exceptional customer service and delivery Partner with customers to understand their program goals and drive value-focused conversations Design and implement new processes for onboarding enterprise and mid-tier customers Required Qualifications 5+ years of experience in Implementation or as a Project Manager in a SaaS environment Experience with strategic projects and engaging diverse customer audiences Ability to learn new technologies quickly Experience working cross-departmentally Consultative approach to customer interactions
A company is looking for a Director of Implementation (Customer Success, SaaS).
Key Responsibilities
Manage the implementation team to ensure exceptional customer service and delivery
Partner with customers to understand their program goals and drive value-focused conversations
Design and implement new processes for onboarding enterprise and mid-tier customers
Required Qualifications
5+ years of experience in Implementation or as a Project Manager in a SaaS environment
Experience with strategic projects and engaging diverse customer audiences
Ability to learn new technologies quickly
Experience working cross-departmentally
Consultative approach to customer interactions