Guest Success Manager

A company is looking for a Guest Success Manager to ensure exceptional guest experiences in short-term rental properties. Key Responsibilities: Address and resolve escalated guest complaints and issues promptly and effectively Conduct follow-ups with guests post-resolution to ensure satisfaction and gather feedback Prepare regular reports on escalated issues, resolutions, and guest satisfaction metrics Qualifications: Bachelor's degree in Hospitality Management, Business, or a related field preferred Minimum of 3-5 years of experience in a guest services or customer service role within the hospitality industry Proven experience in handling escalated guest issues and providing high levels of customer satisfaction Proficiency in using CRM software and other guest management systems Flexibility to work evenings, weekends, and holidays as required

May 21, 2025 - 07:10

A company is looking for a Guest Success Manager to ensure exceptional guest experiences in short-term rental properties. Key Responsibilities: Address and resolve escalated guest complaints and issues promptly and effectively Conduct follow-ups with guests post-resolution to ensure satisfaction and gather feedback Prepare regular reports on escalated issues, resolutions, and guest satisfaction metrics Qualifications: Bachelor's degree in Hospitality Management, Business, or a related field preferred Minimum of 3-5 years of experience in a guest services or customer service role within the hospitality industry Proven experience in handling escalated guest issues and providing high levels of customer satisfaction Proficiency in using CRM software and other guest management systems Flexibility to work evenings, weekends, and holidays as required