Head of Family Experience

A company is looking for a Head of Family Experience. Key Responsibilities Architect and manage programmatic channels for family engagement, focusing on SMS and email Manage and scale the Front Office team for family communication across all locations Design systems for collecting and operationalizing parent feedback Required Qualifications Experience with lifecycle marketing tools for SMS and email Experience in people management, particularly in support or customer success teams Exceptional organizational skills Deep belief in the mission of the organization

Jun 12, 2025 - 22:30

A company is looking for a Head of Family Experience. Key Responsibilities Architect and manage programmatic channels for family engagement, focusing on SMS and email Manage and scale the Front Office team for family communication across all locations Design systems for collecting and operationalizing parent feedback Required Qualifications Experience with lifecycle marketing tools for SMS and email Experience in people management, particularly in support or customer success teams Exceptional organizational skills Deep belief in the mission of the organization