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Health Insurance Customer Specialist
A company is looking for a Customer Experience Specialist. Key Responsibilities Handle a high volume of incoming requests via phone or email, ensuring optimal customer outcomes Identify and understand customer needs to provide tailored solutions and ensure satisfaction Manage complaints effectively, maintaining records and following up to ensure resolution Required Qualifications 3-5 years of experience in complex customer service or account management roles Experience with CRM systems and practices Ability to obtain a health insurance brokerage license Demonstrated commitment to ethics and integrity Experience working independently in remote teams
A company is looking for a Customer Experience Specialist.
Key Responsibilities
Handle a high volume of incoming requests via phone or email, ensuring optimal customer outcomes
Identify and understand customer needs to provide tailored solutions and ensure satisfaction
Manage complaints effectively, maintaining records and following up to ensure resolution
Required Qualifications
3-5 years of experience in complex customer service or account management roles
Experience with CRM systems and practices
Ability to obtain a health insurance brokerage license
Demonstrated commitment to ethics and integrity
Experience working independently in remote teams
