Healthcare Customer Service Lead
A company is looking for a Healthcare Customer Service Lead to enhance the patient experience within the Patient Services Department. Key Responsibilities Handle escalated communications from patients, hospitals, and insurance companies Assist in leading and managing the Patient Services Department team, promoting accountability and high performance Monitor team performance and provide coaching and development opportunities as needed Required Qualifications High school diploma or equivalent required 3-5 years of experience in healthcare within a direct patient contact position, preferably in billing, insurance, or customer service Proven leadership ability Working knowledge of ICD10 and CPT coding, medical terminology, and AR management Strong technology skills
A company is looking for a Healthcare Customer Service Lead to enhance the patient experience within the Patient Services Department.
Key Responsibilities
Handle escalated communications from patients, hospitals, and insurance companies
Assist in leading and managing the Patient Services Department team, promoting accountability and high performance
Monitor team performance and provide coaching and development opportunities as needed
Required Qualifications
High school diploma or equivalent required
3-5 years of experience in healthcare within a direct patient contact position, preferably in billing, insurance, or customer service
Proven leadership ability
Working knowledge of ICD10 and CPT coding, medical terminology, and AR management
Strong technology skills
